Hyderabad: The new Consumer Redressal Centre at the office of the Consumer Affairs, Food and Civil Supplies at Panjagutta Road on Friday handed over a cheque of Rs 2 lakh to a complainant in the case of a wrongful diagnosis of a baby.
Civil Supplies Commissioner Akun Sabharwal gave the cheque from the respondent Medquest SL Diagnostics to the complainant Ch Laxmikanth and his wife in a case that was taken up on March 24.
On Thursday, the case came to its conclusion at the consumer redressal centre as the respondent agreed to offer the said amount and five MRI and five CT scans for no cost to the complainant. The case pertained to a wrongful diagnosis by the centre, wherein the centre failed to recognise spinal problems in the baby to be delivered by Laxmikanth’s wife, officials said.
The complainants, residents of Manikonda, had said the diagnosis gave a normal report due to which the delivery of the baby was done without special treatment for the baby. This later led to a need of surgical treatment to the infant girl as the diagnostic report failed to identify the ‘Transition Spinal Lipoma’ issue of the baby, which amounted to grave negligence, officials said. The complainant said he spent Rs 2 lakh on treating the child.
Both parties accepted the compensation offer and the case was settled on Thursday, Sabharwal said at in a press release. A few months ago, a similar case was disposed of by the consumer redressal centre, with the victim receiving Rs 3 lakh in damages.
Social media for consumer complaints
The Consumer Affairs, Food and Civil Supplies department said a new Facebook and Twitter handle each were started to increase the outreach of the department. Consumers can register their complaints using the Twitter and Facebook handles from now on, without having to approach the District Consumer Court for complaints.
Legal Metrology Controller Akun Sabharwal said the department will work in coordination with the consumer redressal centre and consumer affairs officials.
“The consumers need not approach the court for every complaint. We have added more staff to the Legal Metrology and Consumer Affairs units here so that complaints registered through the toll-free helpline, the Facebook page, Twitter handle and website can be taken up for hearing here at the head office itself,” he said. After three hearings, if the case was yet to be solved, it would be given over to the relevant court, officials said.
Consumers from anywhere in Telangana can register their complaints with the Telangana Consumer Information and Redressal Centre via the free helpline 1800 425 00333 or the website www.consumeradvice.in.