Digital training for Union Bank managers amidst COVID 19 outbreak

Instead of classroom trainings, Union Bank has developed a series of e-learning modules

By   |  Business Bureau  |  Published: 28th Mar 2020  9:51 pm

Hyderabad: Union Bank of India has undertaken a digital route to prepare for its upcoming amalgamation. Union Bank of India is slated for amalgamation with Corporation Bank and Andhra Bank. It had planned to conduct trainings for senior executives, branch managers and staff to prepare them for the new products, processes and policies of the amalgamated entity.

However, in the wake of Covid-19, the bank has opted for digital solutions. Instead of classroom trainings, Union Bank has developed a series of e-learning modules. Branch managers and other executives are extensive training via video conference, digital collaboration tools and through videos. A dedicated website has also been set up for this purpose. The Bank hopes this will ensure compliance with lockdown norms but at the same time enable its more than 75,000 employees to be equipped to service customers.

The amalgamated bank will launch new products as well as leverage technology. In order to conclude the process of amalgamation seamlessly in times of social distancing, the bank staff is being re-trained digitally to be equipped to manage digital transactions for customers.

The training of all 9,500+ branch managers of the amalgamated entity will take place digitally through video conferencing, digital collaboration tools, e-learning modules as well as with videos on new product features and policy changes.

Measures are being taken by the bank to ensure the changes within the amalgamated entity will be carried out with little or no disruption for its customer base and employees, a release said.

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