As India’s leading e-tailer, Flipkart uses about 100 robots to sort out parcels automatically in thousands daily to minimise delays in delivering what customers buy online on its website, an official said.”To speed up delivery, we are using about 100 bots (robots) powered by automation intelligence (AI) at the clearing facility to sort the parcels ordered by customers in thousands from across the country,” city-based world retail giant Walmart arms’ spokesperson said.
As it is humanly not possible to handle the parcels in thousands in a short time, emerging technologies like AI, ML (machine learning), and cloud computing data analysis, have ushered in a paradigm shift to speed up and scale logistics.
Flagging the role of technology in speeding up processing the data and sorting the packages using sensors, the company was able to turn around 4,500 shipments an hour at twice the speed, with 99.9 per cent accuracy, said the company. “A-I powered bots, known as automated guided vehicles (AGVs), work together to enable us to deliver customer packages at the earliest. With minimal human intervention pre-programmed bots sort faster and better for quick delivery,” said a company spokesperson.
“We have been using the bots over the last two months on a trial basis, in tandem with our employees at our large facility, which is the mother hub where 4,500 packages are sorted out an hour, 24×7,” the spokesperson added. Touted to be the first in India, the robot-based sortation technology is the only one in use in Asia outside China.