Google removes Paytm app from Play Store for policy violation

“The app was blocked for violation of play policies – a clarification of our policy was released earlier today ahead of the IPL tournament,” Google said

By   |  Business Bureau  |  Published: 18th Sep 2020  3:34 pmUpdated: 18th Sep 2020  5:46 pm

Hyderabad: One of India’s largest digital payments platform, Paytm has been suspended by Google from the Google Play Store for ‘repeated violations’ by the app of Google Play Store’s app policies. As per a report by TechCrunch, the suspension comes after Paytm First sports betting service, which seemingly violates Google’s app policies on unregulated gambling and online casinos.

Google India in a blog post on Friday said that it does not allow online casinos “or support any unregulated gambling apps that facilitate sports betting. “This includes if an app leads consumer to an external website that allows them to participate in paid tournaments to win real money or cash prizes, it is a violation of our policies. We have these policies to protect users from potential harm,” the blog said and added that when an app violates these policies, it notifies the developer of the violation and removes the app from Google Play until the developer brings the app into compliance.

“And in the case where there are repeated policy violations, we may take more serious action which may include terminating Google Play Developer accounts. Our policies are applied and enforced on all developers consistently,” it informed.

Meanwhile, Paytm in a statement said that it had recently launched the Paytm Cricket League on its consumer app for users to engage in their passion of cricket and get cashback. “The game allows users to get player stickers after each transaction, collect them and receive Paytm Cashback. On Friday afternoon, we received communication from Google that they are suspending our app because they believe this to be a violation of their Play Store policies on gambling. The Paytm Android app has thus been unlisted from Google’s Play Store and is temporarily unavailable to users for new downloads or updates,” the blog post by Paytm said.

The fintech firm said that it has temporarily removed the cashback component in an effort to meet the Play Store policy requirements and it will continue to work with Google to restore the app. “We assure all our users that their balances and linked accounts are 100 per cent safe. Our services are fully functional on all existing apps and you can continue enjoying Paytm like before,” it added.


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