Hyderabad: The advent of e-commerce and on-demand services has made it easier to order anything from the comfort of our homes. However, it has also led to us opening our doors to complete strangers. And this is a big challenge for gated communities and secured office spaces wherein deliveries touch few hundreds on a daily basis. In order to help residences and offices have a safe experience and also to provide a seamless experience to e-commerce logistics team, Hyderabad-based Exprs (previously known as VDeliver) has launched OnePoint service centres.
These centres, according to its founder Srinivas Madhavam, will act as a micro warehouse situated inside the gated community and office spaces. The delivery executives can deposit their deliveries in these centres and Exprs in turn will deliver it to the customer’s doorstep. “This helps in having a familiar delivery person delivering your courier and also helps in managing the parcels of the community or a particular office building,” said Madhavam, founder, VDeliver which later got rebranded as Exprs.
Other than acting as a collection point, the centre will act as a one-stop point for residents and office goers to deposit or collect any other belongings. The centre will also take care of any printing and other delivery needs of the residents thus reducing their burden. On the other hand, the delivery executives will save on time and energy as they will not have go around the community searching for the house and can just deposit the parcel at the centre situated at the entrance of the complex.
The pivot to Exprs happened in October 2017 when Madhavam’s wife faced an issue with a delivery executive and her safety was compromised. “That is when I came with this idea that like in the past we used to have one postman to deliver all our letters and he knew each and every house, why cannot we have a familiar delivery executive to deliver our goods. With this initiative we are trying to solve the issue of last mile delivery which is highly unorganised,” he said. In addition, the company is also in talks with many e-commerce players to set up their experience zones in their OnePoint centres. These zones will help customers in easy returns and alterations.
Since 2014, VDeliver has processed 15 lakh deliveries so far and now the founder wants to focus on one point centres. By 2020, the company plans to have 300 such centres in Hyderabad and Bengaluru and it has already set 15 such centres in Hyderabad. The company has raised Rs 3.5 crore so far and is looking to raise $1 million (approximately Rs 6.9 crore) in the next three months.