Hyderabad: Tariff blues of Cable TV continues to trouble customers as the new guidelines from Telecom Regulatory Authority of India (TRAI) are not in good taste for local cable TV operators and customers.
“Following the black out of all popular channels, I have been moving from pillar to post to get the recharge done but in vain. Despite my willingness to pay extra for my favourite channels, the local operators did not activate our set-top box for over two weeks now,” said M Jyothi, a resident of Miyapur.
Another consumer Shravan said he waited for two days after his television was blacked out. “When I called up, local cable operators said my choice of channels under the new tariff and charged Rs 15 extra for activation to the new tariff. When I questioned, they told me that Rs 15 are charged as activation fees every month if customer failed to recharge cable TV bill on the due date.”
Meanwhile, some customers have been ruing that besides the free-to-air channels which are charged at Rs 130, one needs to pay Rs 20 as Network Capacity Fee (NCF) for every slot of 25 channels. This apart, GST is being calculated separately for Rs 130 and Rs 20 NCF and on the MRP of individual channels.
Meanwhile, Jithender, Telangana Cable Operator Welfare President, said they were charging as per the guidelines prescribed by the TRAI. “After the changes, business has come down. The number of recharges being made every day can hardly be counted. Technology is also not supporting. A cable operator should address about 30 lakh cable connections in his allocated area. To fix one connection it may take around three to four hours’ time,” he added.