Mobile apps take governance to the people in Telangana

With almost everyone using a smartphone, making payments, airing grievances, lodging police complaints and even keeping an eye on the traffic is now an easy task in the country’s youngest State.

By Author  |  Published: 3rd Dec 2017  2:01 amUpdated: 3rd Dec 2017  2:14 am

Hyderabad: Making governance and government services easily accessible to the people is not an easy task. But in Telangana, a few departments are showing the way with the help of mobile applications.

With almost everyone using a smartphone, making payments, airing grievances, lodging police complaints and even keeping an eye on the traffic is now an easy task in the country’s youngest State.

From the Transport Department’s RTA mWallet, the Greater Hyderabad Municipal Corporation’s MyGHMC, and the Hawk Eye from the City Police are just some of the apps that have been steadily drawing huge response from the public.

The RTA mWallet was launched on March 30 last year for storing vehicle-related documents. The mobile app was a boon for those who worry about carrying physical copies or misplacing them. Motorists can now show the RTA mWallet on their mobiles during checking by police.

According to Rudra Teja, the developer of mWallet, the app has so far got nearly 20 lakh users and has gained a rating of 3.97 stars of 5 on Google Play store. “We have around 3,000 new users registering every day, thus making mWallet the most downloaded app in any State,” he said.

RTA officials too said there was a positive feedback for the app and that users were even giving suggestions like adding an option to include the pollution certificate as well. After the integration of e-challan with the mWallet, citizens had been coming forward to pay their fines which were pending for years and the app had led to collection of Rs 1 crore through challans, officials said.

Apps which help in ensuring safety, apart from enabling lodging of complaints, like the Hawk Eye of the Hyderabad City Police, and the City Traffic Police’s Hyderabad Traffic Live too are getting immensely popular.

The Hawk Eye app, which has several features like woman’s safety while on travel, reporting crimes, a SOS button for accessing help in emergencies etc., has now been extended to nine Police Commissionerate limits in the State.

According to Hyderabad Police Commissioner VV Srinivas Rao, the app, which was being adopted by the police in other districts as well, the app had nearly 9 lakh users, with at least 70 complaints coming daily from Hyderabad Commissionerate alone.

On the other hand, the MyGHMC app launched on July 15 this year for payment of property tax, trade license fee, downloading of birth and death certificates for records digitally signed on the GHMC server, submission of civic-related grievances and so on, has nearly three lakh users.

Jayaraj Kennedy, Additional Commissioner, GHMC said the app was now the highest downloaded municipal corporation app in the country. “So far around 90,000 complaints have been received through the app, of which only 2,000 grievances are pending,” he said.

T Wallet, the digital wallet from the State government, launched on June 1, is currently the only State government app in the country available for making digital payments for both government and private services, officials said, adding that soon, Metro rail tickets would be integrated with the T Wallet for loading money into Metro smart cards.

M Sreenivasulu, Programme Head of T Wallet, said more than three lakh users have registered and generated transactions worth nearly Rs 75 crore over a span of six months. “All the 4,000 Mee Seva centres in the State were integrated with T Wallet and payments can be done for 500 services,” he added.

The Telangana State Southern Power Distribution Company Limited (TSSPDCL), is also receiving an overwhelming response to its app. It enables payment of electricity bills using credit card, debit card or net banking options. The app will also send a receipt to the registered email and on phone via SMS on the transaction.