Hyderabad: To provide its patrons an opportunity to interact with technical experts from Mercedes-Benz India and understand various facets of their three-pointed star, Mercedes-Benz India has rolled out a service clinic at their Sanatnagar Service Facility. The four-day service clinic set up on May 14 concluded on Friday.
Srikanth Reddy, Executive Director, Silver Star said the Mercedes-Benz service clinic was an apt reflection of Silver Star and Mercedes-Benz’s customer centric philosophy.
“We aim to provide unparalleled service to our customers to ensure a holistic ownership experience. With this initiative, we continue to create a benchmark in luxury car industry by reiterating our commitment towards customer service and satisfaction,” he said.
The service clinic activity is also part of an outreach campaign for the brand to connect with their customers in Tier II markets. For the first time, customers in Tier II markets now have the opportunity to interact one-to-one with technical experts of Mercedes-Benz India and understand different aspects of their cars from functionality to maintenance, a press release said.
Mercedes-Benz India ranked the highest in sales satisfaction as well as customer satisfaction index for their customer service initiatives among luxury brands by JD Power in 2018, the release added.