Winning public confidence is key, says Governor Tamilisai

By Author  |  Published: 8th Jul 2020  12:33 am

Hyderabad: Governor Dr Tamilisai Soundararajan on Tuesday urged private hospitals involved in Covid-19 treatment to build confidence among the middle-class people of walking into any private hospital and getting assured quality treatment at affordable cost.

In a video conference with the hospitals, she said the interaction was about building an effective private-public partnership to offer the best of medical care to the people during the pandemic situation. “The ultimate aim of any medical service is to offer affordable and quality medical care to the common people and the middle-class,” the Governor said.

The Governor made it clear that winning the peoples’ confidence was a key issue in building their trust in private medical services. “Transparency should be maintained at every level so as to win over the confidence of the patients at every level beginning from admission, counseling about the price policy and estimates preparation and extra possible costs due to the comorbidity conditions need to be explained to the patients and their families in advance so as to avoid any negativity at a later stage,” she said.

She pointed out that people are in distress and they are running from pillar to post to get admitted to the hospitals and they are losing valuable time while getting the beds in hospitals. She made it clear that all the good service done by the private hospitals will be undermined if they lose the public confidence on pricing and other services and if they get any negative publicity for the same.

She advised them to avoid delay in test reports so that treatment can begin for the needy and to ensure the staff availability at the same time ensuring their safety. Hospitals need to offer video, consultation and counselling and telemedicine facilities and round-the-clock availability in offering services to the home quarantine patients, she said.

The Governor advised private hospitals to come up with the Plasma Bank to offer Plasma therapy for those in need. She appreciated the private hospitals for participating and expressing their valid views with the short notice.

Representatives from CARE, Apollo, Yashoda, Continental, Gleneageals, KIMS, Malla Reddy, Global, Sunshine and Basavatarakam Memorial Hospitals were among others who took part in the meeting.


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