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"call-centres"

  • The changing face of cyber fraud

    Hyderabad: The image of a betel nut chewing, evil looking character behind those shady calls trying to extract your personal data from you is changing. Two recent raids by the Cyberabad Cybercrime Police have revealed that cyber fraudsters have become as sophisticated, organised and entrepreneurial as any other IT firm. From recruiting and training tele-callers […]
  • Telangana launches clampdown on loan fraud

    Special teams from the State raid firms across country, arrest 17 persons so far
  • 1 in 3 call centres in India to switch permanently to WFH

    Amid the WFH strategy, 53 per cent businesses also reported a drop in productivity of call centre agents.

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