According to the police, the woman was alighting from a moving train when her dress got caught in the zipper of another commuter's bag. As the train picked up speed, the woman lost her balance and was dragged along the platform, even as she tried to free herself to avoid getting pulled under the wheels
Suburban trains, considered as the lifeline of Mumbai, were running late by at least 15-20 minutes due to the problem that occurred on the south-bound slow track between Diva and Mumbra railway stations in neighbouring Thane district at 4.55 am
Local train services of the Central Railway were affected due to water-logging on tracks between Vikhroli and Bhandup following heavy showers in parts of the suburbs.
After the resumption of local train services in June last year, initially, only essential and emergency services staff were allowed to travel in the suburban trains.