Zomato has begun charging customers Rs 5 to Rs 20 for choosing cash on delivery, adding a new payment-related fee amid intensifying competition. The charge is separate from platform and packaging fees, while online payments remain exempt
Swiggy raised its platform fee by 17% to ₹17.58 per order after Zomato made a similar move. The hikes reflect rising operational costs and a broader industry trend to improve margins amid increasing expenses
