ChatGPT Go’s free rollout in India hits UPI glitch amid surge in demand
ChatGPT Go’s 12-month free access offer in India drew huge interest, but users faced payment failures and UPI verification errors during activation. OpenAI said heavy traffic briefly overloaded its systems, causing temporary disruptions in UPI transactions
New Delhi: ChatGPT Go’s 12-month free access rollout in India on Tuesday witnessed significant user interest, but many reported difficulties activating the offer using their UPI credentials.
OpenAI introduced a 12-month, no-cost ChatGPT Go plan for Indian users, beginning November 4, 2025, as part of a limited-time promotion.
However, several users took to X (formerly Twitter) to complain about unsuccessful activation attempts.
Common grievances include repeated approvals of a Re 1 UPI debit without activation, applications getting stuck on the payment screen, and ongoing errors relating to valid UPI IDs and incomplete mandates, even when the payment authorisation appears to be successful.
According to OpenAI, enrolling in the ChatGPT Go free access offer requires adding a payment method (either a Credit Card or UPI), despite the absence of any subscription fee. It mandates a temporary charge of Re 1 at every billing cycle, which is immediately refunded.
The setup is designed to enable automatic billing for ChatGPT Go after the 12-month free promotion expires. Users are reminded that cancelling the subscription during the free period renders the offer void for that account.
“Excited for free ChatGPT Go in India, but UPI verification stuck! Invalid VPA error despite valid ID like myname@phonepe. Mandate not completing. Please fix UPI support ASAP!” a user wrote on X.
“I am facing the ChatGPT Go subscription payment issue using the UPI method. Even after confirming the upi payment it is stuck at the approved payment screen. Any fix or is it a bug ?” another said.
“Tried activating the new ChatGPT Go 12-month free offer today — but even after approving payment twice (Re 1 each time via UPI), the plan didn’t activate. The page shows Rs 0.00 total due, but still no access to ChatGPT Go. Anyone else facing this issue? @OpenAI, please check,” a third user said.
OpenAI acknowledged that UPI payments experienced a temporary disruption shortly after launch due to unexpectedly high traffic, which briefly overloaded its systems.
“Demand was so high it briefly overwhelmed our UPI integration. We’ve been working with partners to restore it quickly, and we’re rolling availability back out,” OpenAI said in a statement.
