Hyderabad Airport earns ACI World Level 5 Customer Experience Accreditation

GMR Hyderabad International Airport has secured the highest Level 5 Accreditation under the ACI World Airport Customer Experience Accreditation Programme, joining an elite group of global airports recognised for integrating customer experience into strategy, operations, innovation and stakeholder collaboration.

Hyderabad: GMR Hyderabad International Airport Ltd. (GHIAL) has achieved the prestigious Level 5 Accreditation under the Airports Council International (ACI) World Airport Customer Experience Accreditation Programme, the highest level of recognition awarded under the globally acclaimed framework.

The accreditation places the Hyderabad Airport among a distinguished group of airports worldwide that have successfully embedded customer experience as the cornerstone of their corporate strategy, operational excellence, and stakeholder collaboration.

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The Level 5 Accreditation recognizes airports that demonstrate a fully integrated and mature customer experience ecosystem, where customer expectations drive strategic decision-making, operational excellence, innovation, and collaboration across the entire airport community.

Kadhir Kadhiravan CEO, GMR Hyderabad International Airport Ltd said, “Achieving the ACI World Customer Experience Level 5 Accreditation is a defining milestone in Hyderabad Airport’s journey towards becoming a truly customer-centric global aviation hub.”