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HyderabadHyderabad: Fraudsters lay customer care trap, dupe people

Hyderabad: Fraudsters lay customer care trap, dupe people

Published: 29th May 2021 9:51 pm

Hyderabad: Fraudsters are creating fake websites of customer care services of various establishments and duping people after obtaining personal data. The Cyberabad police have issued an advisory cautioning citizens after a few such cases were reported recently.

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In the first case, a man from Kukatpally was duped of Rs 1.61 lakh. He had transferred Rs 32,052 through online mode to a bank towards credit card bill. On not receiving the payment message, he searched Google for the customer care number of the bank. “A person claiming to be an executive of the bank asked him to download ‘Quick Support App” and transfer Rs 1, which he did. Minutes later he found Rs 1.61 lakh debited from his account,” Cybercrime officials said.

In the other case, a man from Balanagar lost Rs 72,905. He had sent Rs 2,800 to his friend through PhonePe which the latter did not receive. The man searched Google for the customer care number of PhonePe and called on a number he found on web. The executive asked him to download ‘AnyDesk’ app, after which he found that Rs 72,905 was withdrawn from his account,” officials said.

Several gangs based in Punjab, Haryana, Uttar Pradesh, Bihar and Jharkhand were listing fake customer care numbers through advertisements on Google, using which they were duping gullible people. While one modus operandi was to collect personal bank account details when the victim calls and then withdraw money, another method was to ask them to download remote access applications like Teamviewer, AnyDesk, Quick Support, SMS to Phone and others.

The police advised the public to get contact details of customer support centres through genuine websites or mobile applications to avoid getting conned.

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