Pegasystems acquires Qurious.io for AI-powered speech analytics

Qurious.io’s SaaS offering uses speech-to-text, NLP, and emotion detection capabilities to analyse the dialogue within each customer service call as it happens

Hyderabad: Pegasystems announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal, however, were not disclosed.

Qurious.io’s software-as-a-service (SaaS) offering uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyse the dialogue within each customer service call as it happens.

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The software then provides agents with real-time insights and coaching so they can improve customer interactions, make better recommendations, and boost customer loyalty and sales. The company was founded in 2016 in San Francisco by recent Forbes 30-Under-30 winners Sabrina Atienza, CEO, and George Ramonov, CTO.

Pega plans to add Qurious.io’s capabilities to its software portfolio with an initial focus on Pega Customer Service use cases and more details on this new cloud-based offering are planned to be revealed at the annual PegaWorld iNspire conference being held virtually on May 4.

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