Air India CEO Campbell Wilson said recent incidents involving the airline are proportionate to its scale, with over 1,200 daily flights. The carrier plans to let cabin crew issue e-vouchers to address service lapses while boosting transparency and customer trust
An Air India flight from Mumbai to Chennai was forced to return mid-air due to a burning smell in the cabin. The aircraft landed safely, and all passengers were deboarded without incident. Ground support was provided following the precautionary landing.
