Air India has ordered 30 additional Boeing 737 Max jets during Wings India 2026 in Hyderabad, expanding its Boeing order book to nearly 200 aircraft. The airline recently finalized the purchase of 20 737-8 jets and 10 737-10 jets, exercising existing options to meet growing travel demand.
Air India CEO Campbell Wilson said recent incidents involving the airline are proportionate to its scale, with over 1,200 daily flights. The carrier plans to let cabin crew issue e-vouchers to address service lapses while boosting transparency and customer trust
Facing backlash for the handling of the incident, Wilson in a statement said the airline could have handled the issue better and promised a robust reporting system of unruly behaviour and a system of reporting such incidents.
