The Centre has amended the E-Commerce Rules to strengthen consumer protection, regulate search results and sponsored listings, address dark patterns and improve seller disclosures. The new rules will take effect from January 1, 2027, with greater accountability for e-commerce platforms.
The Central Information Commission was informed that the Consumer Affairs Department has no guidelines regulating online astrology platforms. It directed the department to disclose complaint data, provide investigation details and transfer related RTI queries to other ministries
Prime Minister Narendra Modi said the AI-powered e-Jagriti platform has transformed consumer justice by digitising complaint handling. Since its launch, it has enabled paperless case management, improved disposal rates above 90 per cent, and expanded access for consumers, including NRIs
Prime Minister Narendra Modi hailed the e-Jagriti platform for revolutionizing consumer justice through end-to-end digitization. Merging four legacy portals into an AI-enabled system, the platform has handled over 2.29 lakh cases with a 90.75% disposal rate
Hyderabad: Several high-end restaurants and hotels levy the service charge from customers for their services. At times, we are forced to pay though we are not happy with the service. But, the government’s guidelines say it is voluntary to pay the service charge and not mandatory. Department of Consumer Affairs Secretary Rohit Kumar Singh in […]
