The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) has adopted Artificial Intelligence (AI) to analyse over 6.5 lakh complaints and 1.2 million tanker bookings. Officials said the initiative will help identify high-demand areas and streamline water supply.
Water tanker services and consumer grievance redressal have been severely disrupted in Hyderabad for the third day due to a data centre malfunction at HMWSSB. Manual operations have led to long queues and delayed services, sparking widespread consumer complaints.
