"Zomato ranked at the bottom of 2020 Fairwork India scores. We knew we had things to work on, but we didn't know that there is so much room for improvement," Goyal said in a tweet.
According to the survey conducted by Market research company YouGov, a majority of urban Indians have downloaded their favourite QSR's app, and many claim their order frequency has increased since then.
The food delivery platform said that for restaurants to be able to tap into this growing demand, it is making takeaway service available for free to its restaurant partners.
