WhatsApp puts India username feature rollout on hold after government flags fraud risks

WhatsApp has paused its proposed username feature launch in India pending government consultations. The Centre flagged potential online fraud and impersonation risks, granting Meta an additional three days to formally respond to its clarification notice

New Delhi: Meta-backed messaging platform WhatsApp has assured the Indian government it will not roll out its proposed username feature in the country until ongoing consultations with authorities are completed, sources familiar with the matter said.

The Meta‑owned messaging platform has also been granted an additional three days to respond to the government notice seeking clarification on the feature. The original deadline for WhatsApp’s reply had lapsed on Friday.

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WhatsApp had proposed a username option which would allow users to communicate on WhatsApp without sharing their phone numbers.

The Central government issued a formal notice last week expressing concerns that such a move could heighten risks of online fraud, phishing and impersonation. The government asked WhatsApp to keep the feature on hold until discussions address its security and consumer‑protection concerns, and a Meta delegation met officials from the Ministry of Electronics and Information Technology on Friday to discuss the matter.

Earlier this week, WhatsApp reiterated that several safeguards have been built into the username feature to prevent impersonation, scams and unwanted contact as it prepares for a wider rollout later this year.

The messaging platform addressed a series of frequently asked questions on microblogging platform X after concerns were raised over the feature, including by the government, which has asked the company to defer its rollout in the country pending consultations.

The company said users will not be required to create a username and that existing Instagram and Facebook usernames, along with those of public figures, celebrities, government entities and Meta Verified accounts, have been reserved so they can only be claimed by their legitimate owners.