Zuper to implement Covid-19 compliance pack at IKEA

Technology solution offers new safety protocols and policies as the retailer returns to regular business operations

Hyderabad: Zuper, a platform for intelligent workforce management, will be implementing its Covid-19 compliance pack (ZuperCCPack) at IKEA India, in order to help maintain safety standards for their customers, co-workers and communities as the company returns to regular business operations.

The solution will help IKEA India to take a proactive workflow approach to Covid-19 compliance and promote safety as it resumes its assembly and installation services for its customers in Hyderabad, Mumbai and Pune.

“The safety and wellbeing of our co-workers, customers and community remain our highest priority as we resume our assembly and installation services at customers’ homes,” said Santosh Sayari, service business manager at IKEA Hyderabad.

“During these unprecedented times, it is important we apply the best solutions available to efficiently manage and optimise our operations in order to provide the best customer experience possible. Zuper gave us the much-needed assurance to ensure all necessary and updated safety protocols and policies, in line with the latest public health guidelines and regulations,” added Sayari.

Anand Subbaraj, CEO, Zuper, said, as an existing technology partner of IKEA India, Zuper understands the importance of this initiative for all parties involved. The safety and well-being of the company’s customers and co-workers is paramount as they resume their service business in a safe and compliant manner.

The compliance pack facilitates companies to follow strict protocols including daily screenings of service co-workers for Covid-19 symptoms, ensuring the workers complete a detailed checklist prior to entering a customer’s home and initiating an after-visit checklist to ensure they don’t carry germs from one place to another, among many other aspects.

The service co-workers can use their mobile devices to complete each test and their supervisors can easily monitor and manage the workforce to ensure compliance, using a command centre.

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