Airport check-in systems hit by outage; airlines switch to manual processing

Multiple airports across India reported check-in system disruptions on Wednesday morning, forcing airlines to shift to manual processing and causing flight delays. A message at Varanasi airport cited a Windows outage, but Microsoft denied any such issue. Authorities are assessing the situation

New Delhi: Check-in systems at various airports faced issues on Wednesday morning due to a system outage, according to a source. The source added that some flights have been delayed due to the issues.

While a message displayed for passengers at Varanasi airport cited a Microsoft Windows outage, the tech company denied any such outage, calling it “factually incorrect”.

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Real-time outage monitoring website Downdetector also did not reflect any user reports of disruption. A message for the passengers at the Varanasi airport, however, read, “Microsoft Windows reports major service outages globally. IT services/check-in systems at airports are impacted”.

According to the message, airlines have implemented manual check-in and boarding procedures. At least four airlines — IndiGo, SpiceJet, Akasa Air, and Air India Express — have been affected, it said.

When contacted, Microsoft said there was no Windows outage. “This is factually incorrect. No outages reported on Windows,” Microsoft said in response to a PTI query. There were no immediate comments from the airlines. “Some domestic airlines are currently experiencing operational challenges, which may lead to delays or schedule challenges.

“Our on-ground teams are diligently working with all stakeholders to ensure a seamless and efficient passenger experience,” DIAL said in a post on X at 7.40 am. Specific details could not be immediately ascertained.