CBSE says answer sheet mismatch complaints being addressed on top priority

CBSE said complaints regarding mismatched answer sheets and re-evaluation glitches are being handled on top priority after students raised concerns online. The board assured active support, while IIT experts and public sector banks were roped in to improve technical systems and payment infrastructure

New Delhi: The Central Board of Secondary Education (CBSE) has taken up on “top priority” the cases related to alleged mismatched answer sheets and other concerns faced by students in the re-evaluation process, a source in the board said on Monday. The assurances came after a social media post of a Class 12 student, Vedant, went viral in which he alleged that the Physics answer sheet uploaded by the CBSE under the re-evaluation process was not his.

Several other students also took to social media with similar claims. “Whatever complaints are coming, online or offline, by any means, the CBSE is actively taking them up,” the source said while asserting that the board remains committed to helping the students.

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They said senior officials are continuously engaging with students and parents to resolve their grievances and are “providing all possible support to students”. “It is not about a single child. Everyone whose request is coming is being attended to actively,” the source said in reply to queries on Vedant’s complaint.

Referring to complaints raised by other students as well, the sources said, “Not only one student, but all such matters are being examined seriously. In some cases, the issues have also been resolved.” The CBSE had earlier begun the process for re-evaluation and verification of answer sheets following concerns raised by some students and parents over the On-Screen Marking (OSM) system.

Union Education Minister Dharmendra Pradhan has also directed that teams of professors and technical experts from IIT-Madras and IIT-Kanpur be deputed to examine all the technical issues reported since the rollout of this year’s re-evaluation services and assist the CBSE in ensuring a glitch-free process. Earlier, Pradhan also spoke to Union Finance Minister Nirmala Sitharaman and sought her ministry’s support to overhaul the CBSE payment gateway system.

During the discussion, it was decided that four public sector banks (PSBs) — the State Bank of India, Bank of Baroda, Canara Bank and Indian Bank — will assist the CBSE in strengthening its payment gateway infrastructure and the necessary integration with the post-examination portal, the education ministry said in a statement.