Delhi e-office turns one: Government processes over 75% of administrative files online

Marking its first anniversary, Delhi's e-Office system now processes over 75 per cent of government files online. Chief Minister Rekha Gupta revealed that 120 departments have gone paperless, significantly speeding up file approvals and increasing bureaucratic transparency

New Delhi: More than 75 per cent of Delhi government work is now done through the e-Office system, said Chief Minister Rekha Gupta on Sunday as the electronic file system approaches its first anniversary on July 1.

The Chief Minister said the reach of the e-Office system has expanded since April 13, with 120 of the 132 government departments, about 91 per cent, using it regularly.

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Similarly, 36 of the 55 public sector undertakings, boards, corporations, commissions, committees, autonomous and local bodies, or about 65.5 per cent, are using the system, she said in a statement.

Among universities, colleges and other educational institutions, 21 out of 48 institutions, or about 43.8 per cent, have adopted e-Office. Overall, 177 of the 235 departments and offices, about 75.3 per cent, are now regularly carrying out official work through the e-Office system, said Chief Minister Gupta.

She said, earlier, most official work was carried out through paper files. Today, file movement, correspondence and approvals are handled online.

This has accelerated file disposal, improved transparency and accountability in government functioning, and helped ensure the timely delivery of public services, she said.

The Chief Minister said the e-Office system now makes it easy to identify which official is handling a particular file and what action has been taken on it. The system has also made record-keeping more secure, reduced unnecessary delays and enabled smoother coordination among departments.

This is why the Delhi government is steadily expanding the system to cover more departments and institutions.

She said by June 27, a total of 15,748 officers and employees across 235 departments and offices were using e-Office for online file processing and official work.

Chief Minister Gupta said that since the functioning of all departments and institutions is not the same, the Delhi government has developed the e-Office system under three separate categories.

The first is meant exclusively for government departments; the second for public sector undertakings, boards, corporations, commissions, committees, autonomous bodies and local bodies; and the third for universities, colleges and other educational institutions.

This has enabled each category to function more effectively according to its specific requirements. Accordingly, the use of e-Office was made mandatory across all Delhi government departments from July 1, 2025.