EPFO launches WhatsApp helpline

This initiative will allow the PF subscribers to interact directly with EPFO's regional offices at a personalised level adhering to one-to-one guidance principle.

New Delhi: Retirement fund body EPFO has launched a WhatsApp helpline service for speedy redressal of grievances of its subscribes, the labour ministry said on Tuesday.

This facility is in addition to various other means of grievance redressal forums of EPFO which include EPFiGMS portal, CPGRAMS, social media platforms (Facebook & Twitter) and a dedicated 24×7 call centre.

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This initiative will allow the PF subscribers to interact directly with EPFO’s regional offices at a personalised level adhering to one-to-one guidance principle. WhatsApp helpline is now functional in all the 138 regional offices of EPFO.

Any stakeholder can simply file grievance or seek guidance on any queries relating to services provided by EPFO, by putting a WhatsApp message on the helpline number of the concerned regional office where the PF account is maintained.

Dedicated WhatsApp helpline numbers of all regional offices are available at the homepage of EPFO’s official website.