Facebook says it aims to comply with new IT rules

The new guidelines issued by the government of India mandated a grievance redressal system for over the top (OTT) and digital portals in the country.

New Delhi: Facebook on Tuesday said it aims to comply with the provisions of IT rules and will continue to discuss the few issues “which need more engagement” with the government.

The social media giant’s statement come ahead of the end today of the deadline to comply with Central rules to regulate digital content featuring a code of ethics and a three-tier grievance redressal framework. In a statement, a Facebook spokesperson said the social media platform remains committed to people’s ability to “freely and safely express” themselves on its platform.

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“We aim to comply with the provisions of the IT rules and continue to discuss a few of the issues which need more engagement with the government. Pursuant to the IT rules, we are working to implement operational processes and improve efficiencies,” said a Facebook spokesperson.

On February 25, the Centre framed the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, in the exercise of powers under section 87 (2) of the Information Technology Act, 2000 and in supersession of the earlier Information Technology (Intermediary Guidelines) Rules 2011, which will come into effect from May 26.

The new guidelines issued by the government of India mandated a grievance redressal system for over the top (OTT) and digital portals in the country. Briefing the media about the development, Union Minister Ravi Shankar Prasad had said that though the government welcomes criticism and the right to dissent, “but it is very important for the users of social media to have a forum to raise their grievance against the misuse of social media.”

Under the new guidelines, there’ll be two categories, intermediary which can be social media intermediary and significant social media intermediary. They will have to have a grievance redressal mechanism, you will also have to name a grievance officer who shall register the grievance within 24 hours and disposal in 15 days.

The government had said that if there are complaints against the dignity of users, particularly women – about exposed private parts of individuals or nudity or sexual act or impersonation etc. – they will be required to remove that within 24 hours after a complaint is made.

As per the guidelines, first, the social media platforms will have to have a chief compliance officer residing in India responsible for ensuring compliance with the act and the rules. Second is a nodal contact person who should reside in India for 24X7 coordination with law enforcement agencies. Also, they have to appoint a resident grievance officer who shall perform the grievance redressal mechanism as indicated. They also will have to publish a monthly report about the number of complaints received and the status of redressal.

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