HMWSSB cautions consumers against fake SMS scams on water bills

HMWSSB has issued a public alert warning consumers about fraudulent SMS messages threatening disconnection of water connections if bills are not paid. The scam involves directing recipients to contact another mobile number, which then sends an APK file via WhatsApp under the pretext of processing.

Hyderabad: The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) has alerted its consumers about unknown individuals sending false information via SMS from unidentified mobile numbers, claiming that water connections would be disconnected if bills were not paid.

The water board said these fake messages were being sent from various mobile numbers instructing recipients to contact another mobile number for more details. Upon contacting that number, an APK file is sent via WhatsApp under the pretext of processing, HMWSSB managing director K Ashok Reddy said in a press release.

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The water board clarified that such messages or APK apps were not sent by them and urged consumers not to respond to such messages, contact the given numbers, or download/install APK files received via WhatsApp.

All official information from the water board is issued only through official channels, including all newspapers and various TV channels.

For any issues or service-related queries, customers were advised to contact the Water Board’s customer care at 155313.