HMWSSB shifts to manual mode after technical glitch disrupts online services

A technical glitch in automated systems has forced HMWSSB to switch to manual operations for tanker bookings, delivery, and complaint resolution. Officials were instructed to remain on alert, while a contingency plan is being implemented and restoration work continues.

Hyderabad: Faced with a technical glitch, the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) decided to switch its operations to a manual mode.

The glitch arose due to a malfunction in the automated systems, which are crucial for the efficient management of water supply and sewerage services.

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HMWSSB Managing Director, K.Ashok Reddy, on Friday, held an emergency meeting with officials and reviewed the services that are disrupted in online services and asked them to implement a contingency action plan to avoid inconvenience to customers.

He directed the officials to switch over to manual method for tanker booking and delivery and resolving complaints received through ‘Metro Customer Care’ (MCC), a round-the-clock call center. A press release said the water board instructed the officials that tanker booking and delivery be carried out manually by staff on the ground, with recording of related details.

The Managing Director also advised the officers and staff on field visit, report contaminated water and sewage overflow complaints to resolve issues on-site promptly.

The special officers, nodal officers, and DGMs were instructed to visit tanker filling stations and review the situation. The officials were also asked to stay alert until the situation is under control and taking steps to address complaints received via social media promptly.

Ashok Reddy also suggested developing an alternative mechanism to resolve issues if similar problems arise in the future. “The water board announced that the technical team is working towards resolving the issue and efforts are underway to restore all services as soon as possible,” the release added.