Maruti Suzuki adds 502 service touchpoints in FY26, expands network

Maruti Suzuki added 502 new service touchpoints in FY26, marking its largest expansion and taking the total to 5,926 nationwide. The company plans to scale up to 8,000 touchpoints by FY2030-31 while maintaining steady growth in sales

New Delhi: India’s largest automobile firm, Maruti Suzuki, on Friday said that it added 502 new service touchpoints in the financial year ended March 2026, in the highest single-year network expansion in the automaker’s history, bringing its total after-sales service footprint to 5,926 touchpoints spread across 3,000 cities and towns nationwide.

The newly added locations span a range of formats, including ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSPs), and Service-on-Wheels, reflecting the company’s push to serve customers across metros, small towns, and remote up-country markets alike.

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“Whether customers want to visit a workshop, opt for doorstep service, get their vehicle serviced at locations they frequently visit or require service support during a road trip, a Maruti Suzuki service touchpoint is always within reach,” Maruti Suzuki India MD & CEO, Hisashi Takeuchi, said.

Takeuchi added that the company intends to expand the network to approximately 8,000 touchpoints by FY2030–31.

The scale of the current expansion stands in sharp contrast to the company’s earlier pace of growth.

The company inaugurated its first service workshop in 1983 and took roughly 14 years to reach 1,000 touchpoints by 1997.

Moreover, the auto firm has recorded 5 per cent year-on-year growth in its March retail sales, while full-year FY26 volumes climbed about 3 per cent over the previous fiscal.

During the month, it sold a total of 2,25,251 units — up from 1,92,984 units in the same month the previous year. Its domestic passenger vehicle sales stood at 1,69,428 units, while exports surged to 47,040 units, and sales to other OEMs reached 8,783 units.

Shares of Maruti Suzuki on Thursday ended at Rs 12,632, an increase of 1 per cent, on the BSE.