NHAI launches nationwide drive to upgrade toilets at toll plazas

The NHAI has launched a nationwide initiative to modernise public toilets at toll plazas with standardised designs, IoT-based monitoring, performance-linked maintenance and universal accessibility, aiming to improve hygiene, commuter convenience and service quality across the national highway network

New Delhi: The National Highways Authority of India (NHAI) has launched a nationwide initiative to develop world class public toilet facilities at toll plazas to enhance commuter convenience, the government said on Thursday.

NHAI will undertake renovation of existing toilet blocks as well as create new facilities to introduce standardized, indigenously developed designs that combine robust structural features with sustainable and green building infrastructure, the statement from Ministry of Road Transport & Highways said.

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The initiative envisages enhancing sanitation blocks at the toll plaza through an Innovative Performance Based Contracts framework, ensuring high standards of cleanliness, functionality and long-term maintenance.

The enhanced sanitation facilities will provide clean, safe and accessible public amenities while ensuring uniform quality standards across the National Highway network. NHAI has adopted a technology-driven maintenance framework under which the facilities will be operated and maintained in order to ensure sustained service quality.

The operational model integrates Internet of Things (IoT) based live telemetry systems for real-time monitoring of maintenance parameters, enabling proactive upkeep and efficient service delivery.

The framework also introduces a robust performance-linked payment mechanism to ensure accountability. Maintenance agencies will be evaluated through automated Service Level Agreements (SLAs), periodic independent audits and verified commuter feedback received through NHAI’s Rajmargyatra Mobile App.

Further, in compliance with the Rights of Persons with Disabilities (RPWD) Act, 2016, all new facilities will incorporate universal accessibility features to ensure barrier-free access for persons with disabilities.

The facilities will also prioritise clean water supply, modern sanitation infrastructure and enhanced hygiene standards, with dedicated provisions designed to ensure the safety and privacy of women travellers.

By creating modern sanitation facilities backed by digital monitoring and outcome-based maintenance, NHAI aims to significantly enhance the travel experience while setting new benchmarks for public amenities on the National Highway network.