Hyderabad: The Central Consumer Protection Authority (CCPA) has recently issued guidelines barring hotels and restaurants from levying service charges automatically or by default on food bills. Under the guidelines, consumers can lodge complaints against hotels and restaurants in case of violation. If a consumer sees a restaurant levying a service charge, they have four options […]
CCPA Chief Commissioner Nidhi Khare stated that 2,850 complaints pertaining to "transactions failed/cancelled but money not refunded" forming 20 per cent of grievances registered in the banking sector