The Centre has amended the E-Commerce Rules to strengthen consumer protection, regulate search results and sponsored listings, address dark patterns and improve seller disclosures. The new rules will take effect from January 1, 2027, with greater accountability for e-commerce platforms.
The customer purchased the Ola electric scooter a month ago but began facing issues shortly after. In the video, the company was criticized for issuing a repair bill of Rs 90,000. The caption of the video stated, "The showroom issued a bill of Rs 90,000, leading the customer to get upset and destroy the scooter in front of the showroom."
Hyderabad: The Central Consumer Protection Authority (CCPA) has recently issued guidelines barring hotels and restaurants from levying service charges automatically or by default on food bills. Under the guidelines, consumers can lodge complaints against hotels and restaurants in case of violation. If a consumer sees a restaurant levying a service charge, they have four options […]
CCPA Chief Commissioner Nidhi Khare stated that 2,850 complaints pertaining to "transactions failed/cancelled but money not refunded" forming 20 per cent of grievances registered in the banking sector
