Zoom unveils AI Companion 3.0 at Zoomtopia 2025

Zoom launches AI Companion 3.0 at Zoomtopia 2025, featuring agentic AI for personalized assistance, task management, note-taking, and research. Custom AI agents and enhanced CX tools help businesses boost productivity and collaboration.

Hyderabad:  Zoom Communications, Inc. (NASDAQ: ZM) unveiled AI Companion 3.0 at Zoomtopia 2025, introducing advanced agentic AI to enhance productivity and collaboration across Zoom Workplace and Business Services.

“AI Companion 3.0 understands users’ context, priorities, and goals to help them focus on what matters most and drive business outcomes,” said CEO Eric S. Yuan.

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The AI assistant integrates across Zoom and third-party tools to turn conversations into action, manage tasks, and deliver deeper insights. Key features include AI-powered note-taking, meeting preparation, proactive task management, and research and writing assistance. It also offers a unified work surface across browsers and the Zoom desktop app.

Zoom introduced lifelike avatars, real-time voice translation, and Model Context Protocol (MCP) for developers. Custom AI Companion allows businesses to deploy tailored AI agents with pre-built templates and third-party integrations. AI Companion 3.0 will be generally available in November 2025; Custom AI Companion costs $12 per user/month.

For businesses, Zoom’s CX suite and Zoom Virtual Agent now include AI features like Agentic AI Expert Assist, CX Insights, Automated Quality Management, and Zoom Revenue Accelerator for AI-driven prospecting and outreach.