Covid-hit RTC on rebound mission
Karimnagar: TSRTC which suffered huge losses due to the lockdown imposed following the Covid pandemic is now trying to improve its revenue sources by reaching closer to the public. As part of its strategy, corporation officials are focusing more on social media which has emerged as a big platform for people to share their opinions as well as post problems in their localities.
In this globally changed scenario, RTC authorities have also upgraded themselves in the interest of the corporation as well as providing better services to the public. Officials especially Regional Managers and Depot Managers are constantly following various social media platforms such as WhatsApp, Facebook, Twitter and others and responding immediately if there is a problem in their limits.
The newly appointed Managing Director of RTC, VC Sajjanar, who is immediately responding to grievances, uploaded on social media platforms, recently took action against a driver of Sircilla depot for speaking over cellphone while driving the bus. A passenger, who recorded the driver speaking over the phone while driving, uploaded the visuals on the Twitter account of Sajjanar. Responding immediately to the post, the MD immediately terminated the driver from the service.
Regional Managers, Depot Managers and other officials are also asked to follow social media frequently and respond immediately to the grievances of the passengers.
Speaking to Telangana Today, Regional Manager, Karimnagar region, A Sridhar said that they were trying to respond immediately to posts uploaded on various social media platforms by the passengers and trying to address issues as early as possible. DMs were also asked to respond immediately on social media posts. They were getting more requests for the operation of buses for the convenience of students, restoration of bus services canceled some five to six years ago, and changing of bus timings.
Besides operating all available services in more routes, efforts have also been made to resume old services, which were canceled due to various reasons, RM informed. Karimnagar region usually gets Rs 1.10 crore revenue per day through the operation of 836 services in 10 depots of erstwhile Karimnagar district. However, the occupancy ratio of the region, which already suffered a huge loss due to lockdown, had declined to 40 percent as the passengers did not show interest to travel in RTC buses when the lockdown was lifted.
To avoid further loss, corporation authorities had suspended more than 50 percent of services in different routes. Now, the region is getting adequate revenue as the occupancy ratio has reached the normal stage, a source said.
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