DGCA: IndiGo clears refunds for Dec 3–5 flight cancellations

The DGCA said IndiGo has processed all refunds for flight cancellations between December 3 and 5. The airline is also offering Rs 10,000 travel vouchers to eligible passengers as part of its Gesture of Care initiative

New Delhi: The Directorate General of Civil Aviation (DGCA) on Friday said low-cost carrier IndiGo has claimed to have fully processed and cleared all refunds for its flight cancellations between December 3 and 5 last year.

According to the aviation watchdog, the airline informed it that all refunds for IndiGo flight cancellations during December 3–5, 2025, have been processed and credited to the original mode of payment. “In addition, passengers whose flights were cancelled within 24 hours of the scheduled departure time during the above period may claim compensation, where applicable,” the DGCA said in a notification.

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As an additional measure to support affected passengers, IndiGo has extended a ‘Gesture of Care’ (GoC). Under this, two travel vouchers of Rs 5,000 each, with a total value of Rs 10,000, are being provided with a validity of up to 12 months.

“It is applicable to passengers whose flights were cancelled or delayed by more than three hours during December 3–5, 2025,” the airline said. Eligible passengers can check their status and submit details to avail the GoC vouchers.

Passengers have also been advised to ensure that accurate contact details, including mobile number and email address, are provided at the time of booking, whether through the airline’s website or a travel agent, the DGCA note said.

IndiGo’s large-scale flight cancellations, especially during December 3–5, left tens of thousands of passengers stranded across the country. The airline had cancelled thousands of flights due to poor pilot roster planning and inadequate preparation for tighter safety regulations.

“The operating environment presented periods of industry-wide challenges this year, including IndiGo’s major operational disruption (December 3–5, 2025), which regrettably impacted the airline’s valued customers, for which IndiGo has profusely apologised,” the airline said in its year-ender note.

IndiGo said it continues to focus on further strengthening its operational processes and resilience. The government had placed the airline under intense scrutiny after days of disruption severely affected domestic air travel.