GHIAL uses video analytics to enhance passenger safety

Advanced Queue Management Solution uses artificial intelligence to determine queue count, waiting time and service time to enhance passenger experience

Hyderabad: In order to ensure Covid–19 pandemic protocols are adhered at the airport for the safety of passengers and staff, GMR Hyderabad International Airport (GHIAL) implemented Queue Management Systems combining IoT security cameras and AI (artificial intelligence) video analytics that help improve passenger experience by reducing waiting time at passenger touch points.

Realising that queue management at various touch points of the airport such as entry, check-in, security, immigration, and reducing passenger wait time are key to enhanced passenger experience and safety, GHIAL has collaborated with technology partner AllGoVision Technologies, in this implementation.

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The smart queue management solution uses advanced camera-based Video Analytics which helps the GMR Hyderabad International Airport staff to constantly monitor various key parameters such as peak passenger waiting time and take corrective actions as needed which are very essential for the safety of both passengers and airport staff in these pandemic times.

The advanced video analytics platform analyses the video feed from various cameras and uses Deep Learning based Artificial Intelligence (AI) models to accurately estimate passenger statistics over time. In addition to Queue Management analytics, GHIAL is also using the technology for enhanced security such as camera tampering, loitering, parking violation, object classification, wrong way detection and left object detection.

Pradeep Panicker, CEO, GHIAL, said, “GHIAL has adopted a slew of safety measures to ensure our passengers feel safe when they transit through the airport. With this smart queue management technology, security and safety takes the airport experience one notch higher and creates passenger confidence while ensuring seamless operations.”

K Srinivasan, CEO, AllGoVision, said, “Leveraging the Artificial Intelligence/Machine Learning technology, our detailed Queue Management solution aids in providing accurate business intelligence for managing people at Airport entrance, service counters, security booths and immigration counters.”

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