GHMC Integrated Grievance system a big draw
Hyderabad: The multiple platforms established by Greater Hyderabad Municipal Corporation (GHMC) to receive complaints has continued to evoke a good response from the general public. Between October 22 and Friday, the GHMC had received nearly 791 grievances only through social media platform Twitter. Through Dial 100 and GHMC website, the Corporation received, between October 22 […]
Hyderabad: The multiple platforms established by Greater Hyderabad Municipal Corporation (GHMC) to receive complaints has continued to evoke a good response from the general public.
Between October 22 and Friday, the GHMC had received nearly 791 grievances only through social media platform Twitter. Through Dial 100 and GHMC website, the Corporation received, between October 22 and November 19, received and attended 11,900 complaints. A majority of the complaints received pertaining to sanitation and illumination of street lights.
“Among the 5,457 complaints that were related to sanitation, 98 percent were resolved, and out of the 6,538 complaints that were related to defective street lights, 95 percent were fixed. Of the 791 complaints that GHMC had received through Twitter, only 16 were left unattended due to bad location,” GHMC officials in a press release said.
The complaints were raised through MyGHMC application, the GHMC website https://www.ghmc.gov.in/, call centre -040 2111 1111 and Dial 100, apart from its Twitter account.
To further strengthen its Integrated Grievance System, the civic body has decided that the complaints will be monitored closely by officials till they are closed.
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