"ozonetel"

The study analysed 22 million calls made on Ozonetel’s CloudAgent platform by nearly 1,60,635 active agents in 2022.

Hyderabad: For many, reaching a company through its call centre is a frustrating as well as time consuming activity. But that will change in days to come. Sensing an opportunity to solve this problem, Hyderabad-based Ozonetel has recently launched a full-featured contact centre-as-a-service (CCaaS) platform on WhatsApp. This allows the companies to cut their dependence […]

Ozonetel’s contact/call centre as a service has been providing omni-channel call centre services to businesses of all sizes. Everyday more than 100,000 call center agents use Ozonetel’s CCaaS platform CloudAgent.

Hyderabad-based cloud communication firm to expand presence in the US and foray into Europe

This feature cuts down lead response time, tracks customers across multiple channels and enables efficient use of chat and calls to close sales.

Ozonetel’s introduction to the EMEA market brings an unparalleled feature rich contact centre solution built on a fully customisable open API architecture, enabling true omni-channel cloud capabilities

The team will work with academic institutions in Telangana and Andhra Pradesh to collect at least 2,000 hours of spoken content in Telugu.

The city-based company saw a lot of traction from edtech and fintech enterprises even as the traditional customer-centric sectors like taxi and grocery delivery saw a dip in the first 4-5 months of 2020.