Hyderabad: For many, reaching a company through its call centre is a frustrating as well as time consuming activity. But that will change in days to come. Sensing an opportunity to solve this problem, Hyderabad-based Ozonetel has recently launched a full-featured contact centre-as-a-service (CCaaS) platform on WhatsApp. This allows the companies to cut their dependence […]
Ozonetel’s contact/call centre as a service has been providing omni-channel call centre services to businesses of all sizes. Everyday more than 100,000 call center agents use Ozonetel’s CCaaS platform CloudAgent.
Ozonetel’s introduction to the EMEA market brings an unparalleled feature rich contact centre solution built on a fully customisable open API architecture, enabling true omni-channel cloud capabilities
The city-based company saw a lot of traction from edtech and fintech enterprises even as the traditional customer-centric sectors like taxi and grocery delivery saw a dip in the first 4-5 months of 2020.