Hyderabad firm Ozonetel raises $5 mn, plans expansion in US

Ozonetel’s contact/call centre as a service has been providing omni-channel call centre services to businesses of all sizes. Everyday more than 100,000 call center agents use Ozonetel’s CCaaS platform CloudAgent.

Hyderabad: Hyderabad-based on-demand cloud communication services company Ozonetel has raised $5 million in series A funding from Stakeboat Capital – a PE fund based in Bengaluru. The funds will be used to expand US operations and double headcount in the coming year.

Ozonetel’s contact/call centre as a service has been providing omni-channel call centre services to businesses of all sizes. Everyday more than 100,000 call center agents use Ozonetel’s CCaaS platform CloudAgent. The company’s cloud telephony platform currently handles more than 10 million calls per day. More than 10,000 developers use Ozonetel’s CPaaS (Communications Platform-As-A-Service) platform to integrate voice, SMS, WhatsApp and other communication channels into their products.

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During the pandemic, Ozonetel witnessed a 100 per cent surge in its business growth and has doubled its customer base over the last 12 months. The company has added clients from various verticals including healthcare, retail, BFSI, education, real estate, and IT. The company has helped enterprises move 15,000 of their agents to work-from-home within a span of 2 weeks.

Ozonetel aims to utilize this infusion of capital to expand its presence in the US market. The series A round will enable the company to grow its sales and marketing teams in the US, while continuing to focus on SEA and Middle East and expanding its presence in India. The company will soon be releasing its AI-driven Unified Channel Experience Management (UCXM) platform for voice and digital channels, empowering businesses to design and deliver consistent customer experience across communication channels.

CSN Murthy, founder and CEO of Ozonetel, said, “We plan to reach $100 million ARR in the next 4 years. This investment from Stakeboat Capital validates our vision to provide a unified, omnichannel call/contact center experience to enterprises.”

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