Uber launches ‘Record My Ride’ and Ambulance Assistance features

Uber has introduced new safety features, including 'Record My Ride', which enables drivers to record encrypted in-cab videos, and Ambulance Assistance, integrated with Dial 4242. The company said the features are designed to improve safety, emergency response and accountability on trips

New Delhi: Ride-hailing platform Uber on Tuesday announced new safety features, including ‘Record My Ride’, which enables drivers to record encrypted in-cab videos within the Uber app during trips using their own phones.

In a bid to strengthen emergency response, Uber has also partnered with medical logistics provider Dial 4242 to integrate Ambulance Assistance directly into its platform.

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The new features build on Uber’s focus on safety innovation in recent years, with tools such as Audio Recording, Women Rider Preference, Helmet Selfie Verification and Seatbelt Reminders, along with a suite of other technology-led and human interventions aimed at improving safety and accountability on every trip, the company said.

The ‘Record My Ride’ feature allows drivers to securely record encrypted in-cab videos using their own phones within the Uber app if they feel unsafe during a trip.

“The recording remains compliant with applicable laws and is encrypted, meaning neither the driver nor Uber can access it. It is accessible only if the driver chooses to submit it as part of a safety report, ensuring strong privacy protections,” the company said.

Uber has also introduced Ambulance Assistance to help riders and drivers quickly seek medical support in the event of an accident during a trip. The feature is available through Uber’s existing 24×7 Safety Line, the company added.