US-based [24]7.ai to hire 1,500 people in Hyderabad

Currently, the Hyderabad office employs 2,000 people providing chat and voice-based services – sales, customer service, tech support etc.

Hyderabad: US-based customer engagement solutions provider [24]7.ai is ramping up its hiring in Hyderabad by adding 1,500 people to take its headcount to 3,500 in FY22. The company operates out of NSL SEZ in Uppal.

Currently, the Hyderabad office employs 2,000 people providing chat and voice-based services – sales, customer service, tech support etc. The team manages the entire customer lifecycle journey for global Fortune 500 companies – across telecom, retail, technology, healthcare sectors.

The company has taken the hiring process completely online. Since the onset of the Covid-19 pandemic, the HR team sources candidate profiles via social media, employee referrals, consultants, and applications through job portals.

The onboarding and induction process is largely online. [24]7.ai is hiring for permanent roles across customer care executives for voice, chat & blended processes to manage clients worldwide. Being equipped to manage this process completely online opens up avenues for the company to hire people sitting anywhere in the country and enabling them to work remotely.

Remote working

Nina Nair, senior vice president & HRD head, India & Americas, [24]7.ai said “We always had this belief that the physical work space was the centre of effective action, this belief was tested with the pandemic but it also made us aware that work is about what we do and how we do it and not necessarily about where. We have learnt that we are increasingly mobile and can execute with excellence, virtually.”

Currently, over 80 per cent of [24]7.ai employees are working from home to support all functions at the company across the world. To ensure that work processes aren’t affected, and the experience is seamless, [24]7.ai is providing employees computers and corporate broadband.

[24]7.ai has also addressed security and compliance issues for remote access of client data. The company has deployed AI-powered monitoring that can verify workspace and transaction compliance, two areas of heightened security risk for remote agents.

Over the last few months, the company has also rolled out a host of initiatives to keep employees and their families safe as well as take care of those in need of support in the Covid times.

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