Don’t fall prey to touts, passport applicants told

Hyderabad: Regional Passport Officer (RPO) Dasari Balaiah on Friday advised people to contact the Regional Passport Office directly for any passport and related services and not to contact any middlemen. “All are advised to use the official website and mobile app for passport and passport related services and not to fall prey to touts,” he […]

Hyderabad: Regional Passport Officer (RPO) Dasari Balaiah on Friday advised people to contact the Regional Passport Office directly for any passport and related services and not to contact any middlemen. “All are advised to use the official website and mobile app for passport and passport related services and not to fall prey to touts,” he said.

Passport applicants may also use official mobile app – mPassport Seva which can be downloaded from Android and iOS application stores. Applicants are cautioned not to use fake websites registered in the domain name*.org, *in, *.com such as www.indiapassport.org, www.online-passportindia.com, www.passportindiaportal.in, www.passport-india.in, www.passport-seva.in, www.applypassport.org and many other similar looking websites.

Balaiah asked the applicants to follow the flow chart in the Passport Seva Kendras (PSKs) or Passport Seva Laghu Kendras (PSLKs) and go through all the three counters i.e., Counter A, Counter B and Counter C and then only exit from the PSKs/PSLK. Quite often it is observed that despite following the flow chart, applicants exit without attending at counter B and or counter C causing pendency in process of their respective application, he said.

In such cases, they need to reschedule their visit to PSK and complete the remaining process. In some instances where applicants do not produce sufficient documents for processing their application, they would be advised to reschedule their appointment once they have all the documents and then visit PSK/PSLK/POPSK for further process.

Every applicant has an option to reschedule their appointment at a PSK/PSLK/POPSK for a maximum number of three times only. Any applicant, who exhausts maximum number of appointments, may approach RPO, Secunderabad for rescheduling their appointment.
In this connection, all are informed that fee once paid is enough and they need not pay additional fee for rescheduling their visit to the PSKs/PSLK/PoPSKs.

For more details related to passport services, website www.passportindia.gov.in or national call centre (1800 258-1800) may be accessed. For redressal of their grievances, all passport applicants can reach out to RPO, Hyderabad through the office landline phones 040 27715333/27715115 or through their registered email id at rpo.hyderabd@mea.gov.in.

Alternatively, the applicants may visit public enquiry counters in RPO, adjacent to Prashanth Theatre, Secunderabad between 9.30 am and 4 pm on all working days, with all relevant documents, for redressal of their grievances any passport related assistance.

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