Hyderabad saw highest number of transactions at physical touch points in 2021: Worldline India

Hyderabad: Hyderabad topped the list of cities with the highest number of transactions at physical touch points in 2021 for Worldline India, a technology partner to several banks and e-commerce giants. Also, Telangana figured among the top ten States with the highest transactions at physical touch points in 2021. Physical touch points include point of […]

Hyderabad: Hyderabad topped the list of cities with the highest number of transactions at physical touch points in 2021 for Worldline India, a technology partner to several banks and e-commerce giants. Also, Telangana figured among the top ten States with the highest transactions at physical touch points in 2021. Physical touch points include point of sales terminals as well as quick response (QR) codes.

Telangana apart, Maharashtra, Tamil Nadu, Karnataka, Andhra Pradesh, Kerala, Gujarat, Delhi, Uttar Pradesh, and West Bengal have seen a high number of transactions at the physical touch points for Worldline India, according to the annual ‘Digital Payments Report’ it released. Hyderabad saw more transactions at physical touch points than Bengaluru, Chennai, Mumbai, Pune, Delhi, Kolkata, Coimbatore, Ahmedabad and Vadodara.

Grocery stores, restaurants, clothing and apparel, pharmacy and medical, hotels, jewellery retail, household appliances and departmental stores are the most frequented physical merchant categories. These accounted for the 60 per cent of total transactions and 58 per cent of value.

October and December saw the highest number of transactions due to the festive quarter and Covid-19 relaxations across the country, the report said. e-commerce (shopping for goods and services), gaming, utility and financial services contributed to over 87 per cent of transactions and 41 per cent in value in the online space.

The report said the total number of cards in circulation in India breached the one billion mark in 2021. Real-time payment system Unified Payments Interface clocked over 4.57 billion transactions in volume in 2021, up 105 per cent over last year. In value, it was Rs 8.2 lakh crore, up 111 per cent.

The mobile app based transactions recorded a 106 per cent growth in volume. The average ticket size of credit cards in 2021 was Rs 4,122, up 12 per cent over the previous year. For debit cards, it was Rs 1,804, down 29 per cent, it said.

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