Tanla, Kore.ai forges partnership

Hyderabad: Hyderabad-based IT company Tanla has announced its partnership with Kore.ai, an enterprise conversational AI software platform and solutions company, in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. The partnership, according to a release, will upraise the digital experiences of their key stakeholders including customers, partners, and employees through conversational artificial […]

Hyderabad: Hyderabad-based IT company Tanla has announced its partnership with Kore.ai, an enterprise conversational AI software platform and solutions company, in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines.

The partnership, according to a release, will upraise the digital experiences of their key stakeholders including customers, partners, and employees through conversational artificial intelligence (AI) based Natural Language Processing (NLP) system.

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Kore.ai founder and CEO Raj Koneru said, “Through this partnership, Tanla and Kore.ai will jointly offer a first-of-its-kind customer engagement platform offering conversation-first experiences that can automate and optimize voice and chat interactions across multiple channels, languages, and regions, while retaining the human touch all through.”

Other advantages include access to a no-code virtual assistant development platform, an implementation team, omni-channel communication, campaign management for marketing, advanced analytics, and much more that support enterprises with unparalleled end-to-end ownership and quality assurance.

“This partnership will provide cutting-edge AI solutions on Wisely Platform to help clients realize the value of truly omnichannel digital customer experiences,” said Uday Reddy, founder, chairman and CEO, Tanla Platforms Limited.