Cyberabad Police unearths fake call centres at Delhi, nabs 16

Hyderabad: The Cyberabad Police have unearthed fake call centres of a leading bank at New Delhi and nabbed 16 persons charged with cyber frauds. The gang operating from Uttam Nagar, New Delhi and Ujjain in Madhya Pradesh, pretended to be calling from the bank and cheated the gullible to the tune of Rs.3 crore. The […]

Hyderabad: The Cyberabad Police have unearthed fake call centres of a leading bank at New Delhi and nabbed 16 persons charged with cyber frauds.

The gang operating from Uttam Nagar, New Delhi and Ujjain in Madhya Pradesh, pretended to be calling from the bank and cheated the gullible to the tune of Rs.3 crore. The gang is suspected to be involved in 34 cases in the Cyberabad Police Commissionerate and 166 cases across the country.

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The police acted on a complaint wherein the victim had received a credit card but not the PIN. The fraudsters, claiming to be representatives of the bank, called the complainant and asked for PAN card details for sending the PIN. The victim was told that a code would be received and asked to share it. Once the code was received and shared, the victim realised that Rs.97,996 was deducted from his credit card.

According to the Cyberabad police, the fraudsters had experience in the banking field and collected customer data, especially card details like name, mobile number, date of birth and others. They established call centres in Mohan Garden and Uttam Nagar in Delhi and using spoof calling applications, contacted credit card holders who received new credit cards. They collected OTPs by misguiding customers in the name of activation of card or deactivation of insurance or increasing the credit card limit etc.

On collecting the OTPs, the fraudsters made transactions in their websites using the credit card details of the victims. For this purpose, they registered six websites and three individual merchants linked them with payment gateways and used them for collecting the swindled amount into their bank accounts.

Based on the evidence collected during investigation, a six-member team was sent to Delhi. The team tracked down an office which was running the websites and portals for the fraudsters in Dwarka of the National Capital Region and apprehended the six suspects. Their interrogation revealed another call centre being run by the suspects in Uttam Nagar and from there, three more suspects were apprehended.

Based on the interrogation, one more team was sent to Ujjain and seven others were apprehended. A total of 16 suspects, all residents of New Delhi, were apprehended in the operation so far, the police said.

Advisory:-

• Do not believe in callers claiming to be from banks
• Do not share OTP, card details with anyone
• Change the PIN soon after receiving new Credit/Debit card
• Go through instructions provided by bankers to claim reward points, enhance credit limit or to claim insurance.

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