DIAL-112 temporary call centre handles over 500 emergency calls at Medaram Jatara

The Telangana Integrated Command and Control Centre said the temporary DIAL-112 call centre set up at the Medaram Jatara handled over 500 emergency calls, ensuring swift response, effective coordination and enhanced public safety during the festival.

Warangal: The Telangana Integrated Command and Control Centre (TGiCCC), Banjara Hills, said the temporary DIAL-112 Emergency Response Call Centre set up at Medaram Jatara handled over 500 emergency calls during the festival.

The facility was established to ensure swift emergency response and public safety during the Medaram Jatara, regarded as Asia’s largest tribal festival. The temporary call centre operated from January 18 to 31 and was equipped with two dispatch desks functioning round the clock in four shifts.

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All emergency calls related to the Jatara were routed to the dedicated desk to ensure faster handling and focused coordination. Each incident was promptly registered and dispatched to the nearest response vehicle.

Field coordination was managed through VHF wireless communication, enabling real-time updates between the control unit and personnel on the ground. The dispatch unit also coordinated closely with drone surveillance teams, improving situational awareness and supporting crowd management and emergency response.

TGiCCC officials said in a press release that the temporary unit played a key role in maintaining public safety and providing immediate assistance to devotees attending the Jatara.