GMR Hyderabad International Airport achieves Level 4 Accreditation in ACI World Airport Customer Experience Program

GMR Hyderabad International Airport Ltd. has achieved Level 4 Accreditation in the ACI World Airport Customer Experience programme, the highest global recognition for passenger service. The award reflects GHIAL’s strong customer-first culture, innovation, stakeholder collaboration, and measurable improvements in travel experience.

Hyderabad: GMR Aero led consortium-GMR Hyderabad International Airport Ltd. (GHIAL) has been awarded Level 4 Accreditation in the Airports Council International (ACI) World Airport Customer Experience Accreditation program, joining a select league of global airports recognized for excellence in passenger service.

The recognition highlights the airport’s customer-first focus across four pillars – Customer-centric culture across all levels of operations, advanced passenger feedback mechanisms and data-driven service enhancements, collaborative stakeholder engagement to ensure seamless travel experiences, continuous innovation in infrastructure, digital services, and hospitality.

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Pradeep Panicker, CEO–GHIAL, said, “achieving the Level 4 Accreditation is a testament to our unwavering commitment to placing passengers at the core of our operations.”

The ACI World Airport Customer Experience Accreditation program evaluates airports on service delivery, operational efficiency, and passenger satisfaction. Level 4 represents the program’s highest tier, recognizing a mature, proactive approach to customer experience with strong governance, collaboration, and measurable outcomes.