Hyderabad hotel fined Rs 25,000 for charging Rs 10 extra on water bottle
Hyderabad: The Meridian Restaurant at Punjagutta crossroads has been directed by the Consumer Disputes Redressal Commission, Hyderabad to pay back an excess amount of Rs.10 charged from a customer Mohammed Mohsin with an interest of 12 per cent per annum, apart from paying a fine of Rs.25,000.
According to Mohsin, a resident of Dilsukhnagar, on July 17, 2019, he had lunch at the restaurant and was charged Rs.10 additionally against the maximum retail price of Rs.20 for a drinking water bottle. “When I asked the management as to why additional Rs.10 was being charged, I was told it is a regular practice here,” recalled Mohsin, who then approached the Consumer Forum and lodged a case against the restaurant.
The forum issued orders on January 19 directing the management to pay back the Rs.10 with an interest of 12 per annum. This apart, a Rs.25,000 penalty was levied on the Meridian Restaurant management, Mohsin said.
“It is not the question of Rs.10 but it is about the right. As a consumer, one needs to question persons or managements charging excess than the MRP. I appeal to all to approach the Consumer Forum, in case of any such irregularity,” the 32-year-old Mohsin said.
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