Providence enabling future-ready digital healthcare infrastructure

Hyderabad: Providence, a $26 billion organisation, is one of the largest not-for-profit health systems in the US. Providence India was set up in Hyderabad during early 2020 to build capabilities in healthcare technology. Murali Krishna, SVP and country head at Providence India tells Telangana Today how Providence is enabling digital transformation in healthcare at scale and what role Hyderabad is playing.

India footprint

With a strong leadership team, we are modernising the world of healthcare by building a digitally enabled health system. In India, we are building centres of excellence with deep capabilities across advanced data analytics, data sciences, data and cloud engineering & operations, clinical application development & operations, product engineering & innovation, business applications and enterprise information security, to deliver digitally enhanced end-to-end experiences to the broader healthcare ecosystem.

Digital transformation

We are enabling the transition towards a single electronic health record (EHR) instance for all 52 Providence hospitals and clinics by developing and supporting clinical systems and services, large scale deployments and EHR interface integration. We are building enterprise grade fail-safe, secure and quality code for UX (user experience), web, mobile, and microservices development. We have invested in bespoke healthcare tech development (mobile and cloud) and implementation of cloud solutions for large enterprise scenarios.

Future-ready infrastructure

We are enabling the shift to a robust, future-ready digital healthcare infrastructure covering cloud migration, modernisation, and collaboration services. We are building self-serve capabilities and cutting-edge products to ease the lift and shift to cloud which allows faster and predictable cloud migration and ensures high resiliency. We are designing a zero-trust cybersecurity architecture that enables strong data governance. We are developing Intelligence as a Service platform to scale business insights and machine learning capabilities. 

Providence capabilities

Providence India is building a global talent base to enable tech-led healthcare leadership and innovation to help drive enhanced patient outcomes, better caregiver efficiency, and run the business of Providence at scale. This group of caregivers, proficient in various technologies will provide advanced services to Providence care providers, patients, and consumers.

Covid support

We reached out to help hospitals, and local communities, with essential medical supplies, oxygen concentrators, ventilators, grants, and financial aid. We extended support to Gandhi hospital-Hyderabad, St Joseph Hospital-Nagpur, and several NGOs. We collaborated with United Way, Society for Cyber Security Council and the Cyberabad Police on local community benefit efforts such as Project Ashray, under which, a 100-bed Covid-care facility was set up in HITEC City, Hyderabad.

Employee base

The Providence team currently has about 500 employees in India and 1.2 lakh globally. We will expand to over 2,000 in India in the next three years. We have over 100 campus hires joining us from engineering colleges and B-schools like ISB. We will continue to strengthen our relationships with top tier engineering colleges and B-schools in India to fuel our growth plans over the next three years.

Healthcare access

We have also been partnering with local NGOs to provide support for treatment of blood cancer in children and to help support palliative care services for those suffering from terminal illnesses. As we grow, we will continue to explore opportunities that benefit local communities in line with our mission to provide accessible and affordable care to all.

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